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SOLVEtm Method
The SOLVEtm method is a dialogic approach for you to work through issues and develop lasting solutions. This process offers techniques for expanding interpersonal communications by taking into account a broader sense of the dynamics of interactions among people.
Each segment in this process has a desired outcome and purpose. In some cases, if you cannot reach the desired outcome, returning to the previous step may be the solution for getting on the right track.
Stop and Analyze:
Desired outcome: Audit the situation to determine how, when, where or if you will respond.
Use this step for:
- Determining the factors contributing to the situation
- Assessing the motives and needs involved in the dynamics
- Determining the best approach to use for interaction
- Deliberating the issues and decisions carefully
- Gaining courage to move forward
Open the Discussion:
Desired outcome: Begin a conversation resulting in a positive connection.
Use this step for:
- Creating a connection
- Preparing the stage for processing information
- Clarifying your intentions
- Engaging the person to be involved in the process
- Creating the environment needed for successful interaction
Listen and Validate:
Desired outcome: Develop clarity and correct insight regarding the situation.
Use this step for:
- Exploring underlying assumptions and causes
- Allowing the person to feel heard and valued
- Decreasing fragmentation in the relationship
- Creating an environment where listening occurs without resistance
- Taking time to think, reflect and focus on all the issues
Verbalize Your Perspective:
Desired outcome: Form a clear understanding by all parties on the context of the situation.
Use this step for:
- Communicating your views
- Clarifying interpretations, roles and expectations
- Presenting all relevant information
- Expanding and moving beyond your point of view
- Building a common collective
Evaluate and Create Options:
Desired outcome: Revel the possibilities for action, determine a solution and create a plan for the future.
- Use this step for:
- Looking for parallels in thinking
- Inventing possibilities and solutions
- Expand your thinking for generating alternatives
- Strategizing next steps
- Formulating an action plan
- Determining how the dynamic will be in the future
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